Joel Mackeys HP Warranty ScamJoel Mackey just had a bad encounter with Hewlett Packard support.

Unfortunately for HP, Joel – at the time I posted this article – has a Twitter account with 96,720 followers. And he’s not afraid to use it. In fact, he posted his chat log from his support call to HP along with his personal notes. The result is that the chat log has been tweeted 17 times including his characterization of the warranty as “theft and scandal” and HP as “the shit service company you are.”

The log is a tutorial in customer service that serves neither the customer nor the company. It gives us an inside look into the support processes of one large company. I’ve included excerpts from Joel’s chat log (in quote blocks) below. You can find the rest of the log on Joel’s blog

You’ll see below Read the rest of this entry